Refund policy
Returns & Refunds
LICENSES, WARRANTIES, SERVICE CONTRACTS & DIGITAL PRODUCTS - FINAL SALE
All licenses, subscriptions, warranties, service contracts, support agreements, SMARTnet coverage, software licenses, digital goods, and other non-physical products are FINAL SALE and NON-REFUNDABLE once the order has been submitted to the manufacturer, distributor, or service provider. After submission, orders cannot be canceled, returned, exchanged, or credited.
For Cisco SMARTnet and similar manufacturer-backed services, eligibility, activation, renewal, coverage, continuation, modification, suspension, and cancellation are determined solely by Cisco or the applicable manufacturer. Tech Trade Global does not control or guarantee a manufacturer's approval or continued provision of coverage. A manufacturer's subsequent decision to deny, modify, suspend, cancel, or discontinue coverage does not make the original order refundable by Tech Trade Global.
By ordering any license, warranty, subscription, service contract, support agreement, or digital product, Buyer acknowledges and accepts these terms.
Physical Product Returns
Eligible physical products may be returned for replacement or refund within 15 days of purchase, subject to the requirements below. All returns require prior written approval and an RMA number from Tech Trade Global.
All returns are subject to a minimum 25% restocking fee, unless otherwise agreed in writing or prohibited by applicable law. Buyer is responsible for return shipping costs. Original and premium shipping charges are non-refundable.
Manufacturer or OEM sealed products must be returned in their original packaging with the original manufacturer seal intact. Sealed products are not returnable once opened unless authorized by Tech Trade Global.
New products must be returned in the same condition in which they were received, including all packaging, accessories, documentation, labels, and serial numbers. Products returned used, incomplete, altered, damaged, or otherwise different from their original condition may be rejected or subject to a restocking fee of up to 50%.
Manufacturer Warranty
After the applicable Tech Trade Global return period, products are subject to the manufacturer's warranty, if any. Manufacturer warranties vary by manufacturer and product. Warranty eligibility, coverage, repair, replacement, and other remedies are determined by the applicable manufacturer.
Damaged Shipments
Visible shipping or packaging damage must be reported to Tech Trade Global within 2 business days of delivery and should also be reported promptly to the carrier. Failure to report shipping damage within 2 business days may affect Tech Trade Global's ability to submit or support a carrier damage claim.
Physically damaged products are not eligible for standard returns unless the return is authorized by Tech Trade Global.
Defective / DOA Products
If a product is received defective or dead on arrival, contact Tech Trade Global for an RMA before returning the product. Approved defective products may be repaired, replaced, credited, or otherwise handled at Tech Trade Global's discretion, subject to applicable warranty terms.
If a product returned as defective or DOA is tested and found to be fully functional, the return may be rejected or subject to a restocking, testing, or RMA fee of up to 50%.
RMA Procedure
Before returning any physical product, Buyer must obtain a Return Merchandise Authorization ("RMA") number from Tech Trade Global. Products returned without an authorized RMA may be refused and no refund or credit will be due.
Approved returns must be shipped promptly and received by Tech Trade Global within 10 calendar days of RMA issuance, unless otherwise approved in writing. The RMA number must accompany the returned merchandise.
Buyer must provide the reason for the return and, when applicable, the serial number of each product being returned. Issuance of an RMA does not guarantee that a refund or credit will be issued. Returned merchandise must first be received, inspected, and accepted by Tech Trade Global.
Until an authorized return has been received and accepted by Tech Trade Global, Buyer remains responsible for the full amount due under the applicable invoice.
Payment Processing Fees
Credit card and other payment processing fees are non-refundable to the extent permitted by applicable law. Any approved refund may be reduced by non-refundable processing fees originally incurred by Tech Trade Global.